Founded in 2003, Merkmak began as a leather shoe exporter before launching its first hand-stitched branded collection. Today, we are recognized globally for combining traditional shoemaking methods with refined, modern techniques. Every pair reflects durable construction, premium materials, and timeless style.

Merkmak offers a wide range of footwear, including classic brogues, moccasins, Oxford shoes, formal dress shoes, luxury leather designs, and rugged outdoor boots. Each style is crafted to balance elegance, durability, and comfort.

We use high-quality genuine leather, durable outsoles, breathable linings, and carefully selected components designed for long-lasting performance. Material details and care instructions are listed on each product page.

Yes. Our footwear is designed for both everyday use and special occasions. Whether for business, formal events, or outdoor adventures, Merkmak shoes are built to provide lasting comfort and reliability.

Many of our premium styles feature hand-stitched detailing, reflecting our commitment to traditional craftsmanship and long-lasting construction.

Each product page includes a detailed size guide. We recommend measuring your foot length and comparing it to our chart for the most accurate fit.

Most of our styles run true to size. If a specific design differs in fit, guidance will be clearly noted on the product page.

If you are between sizes, we generally recommend selecting the larger size for optimal comfort, especially for leather styles that will naturally adapt to your foot over time.

Visit Merkmak My Account and fill in the required details to create your account.

Select your desired product, click “Add to Cart,” then proceed to checkout. You can create a Merkmak account for a faster checkout and easy order tracking.

Yes. Orders can be canceled before shipment for a full refund. If the order is shipped, you may return it following our returns policy.

After shipping, you’ll receive a tracking link by email. Use this link to monitor your package until it arrives.

If an item is temporarily unavailable, contact our team at [email protected]. We will notify you when it is back in stock.

Yes! Merkmak ships worldwide at no extra cost. No matter where you are, your order will reach you safely.

Shipping times vary depending on your location. Please note these estimates do not include our standard 2–5 business day order processing time.

• United States: 6–18 business days

  ---

• Canada & Europe: 10–18 business days

  ---

• Australia & New Zealand: 10–18 business days

  ---

• Mexico, Central & South America: 10–20 business days

  ---

• Middle East: 20–30 business days

Delivery times may vary due to customs, holidays, or unforeseen delays. Once your order ships, you will receive a tracking email to monitor its progress.

Merkmak ships orders from multiple warehouses depending on your location:

• From our China warehouse: Packages are shipped via ePacket or EMS, depending on size and weight.

• From our US warehouse: Packages are shipped via USPS.

International shipments may incur customs fees, import duties, or local taxes. Merkmak is not responsible for these charges.

You will receive a tracking email once your order ships. Tracking may take 2–5 business days to update. For inquiries, contact [email protected].

Items may ship separately depending on stock and warehouse location. Contact [email protected] for assistance, and we’ll resolve the issue quickly.

We accept:

• Credit & Debit Cards: Visa, MasterCard, American Express, Discover via Stripe or PayPal

• Bank Transfers: ACH (US) and SEPA (EU)

• Stripe Link: One-click checkout

• PayPal: Pay via balance, linked bank, or stored cards

Yes. Merkmak complies with PCI-DSS standards. All payment information is encrypted and never stored on our servers.

Typically, only one discount code can be applied per order. Exceptions will be announced in special promotions.

Currently, we accept payments in USD. International credit cards may convert automatically to your local currency depending on your bank.

Returns are accepted only for proven manufacturing defects. Send a photo of the defective product along with your order number to [email protected]. Items must be unused and in original condition to qualify.

Check the product size guide before purchasing. If you receive an item that doesn’t fit, contact our support team for advice or potential compensation.

Once received and inspected, refunds or replacements are processed within 5–7 business days. You will be notified once your return is approved.

Contact [email protected] immediately. We will arrange a replacement or refund promptly.

Yes! Merkmak accepts bulk orders for events, businesses, or groups. Email [email protected] for pricing, availability, and customization options.

Yes. Depending on order size, volume discounts may apply. Provide order details to receive a tailored quote.

Bulk orders may ship in multiple packages depending on stock availability. Shipping remains free worldwide, with tracking links provided for each shipment.

Customization options are available for select products. Contact our team for design guidelines and feasibility.