SHOE CARE

Clean your shoes on a regular basis, depending on frequency of use. The cleaning method depends on the shoe’s material. Leather can be polished and conditioned with a leather lotion applied with a soft cloth. Suede looks best when brushed. Special suede brushes are available to protect the texture.

Use a silicon-based weatherproofing agent to protect your leather footwear. The Merkmak Shoes Stain Eraser helps to restore and protect the texture of the shoes from stains and keeps them looking like new for a longer period.

Make sure to clean your shoes after use, as mud and dirt can cause fibre decay. When cleaning, remove caked on dirt or stains with a soft brush.

Give your leather shoes a day off. Always keep shoes away from direct heat to prevent the leather from drying out. Leather should always dry naturally. The best technique is to ensure that dry, room temperature air can circulate inside the boots.

Store footwear in a cool, dry place to ensure they last as long as you do on that long run or hike.

Shoe Cleaning/ maintenance

• Cleaning:

  Clean the shoes with leather cleaner to get the grime off the top. Any type of cleaner that contains an acid or a detergent destroys the natural oils and speeds up the ageing process of the shoe, so make sure you use a non-acid, non-detergent cleaner. When necessary, use saddle soap and water for a better cleaning

• Conditioning:

  Condition the leather to soften. While the leather is still slightly moist after a good cleaning, apply a leather conditioner to replace the leather’s natural oils. Set your clean and treated boots aside for 24 hours to dry. It’s always a good idea to use shoe trees so that your boots maintain their shape. Later, apply boot polish or wax, and buff to a shine.

What is the best way to polish leather shoes?

Use a paste, cream or wax polish which matches with the colour of your shoes. If using cream, use a comparatively lighter shade to cover the scratches. Cream or Paste polish moisturizes fine leather, keeps it flexible, and soaks into the leather to allow leather to breathe. Wait for at least 10 minutes for the paste or cream to dry before you start with buffing. Use a clean brush– preferably horsehair – and a soft clean cloth to bring out a high lustre.

How do I weatherproof my shoes?

A protective spray guards your shoes against water, snow, mud, and spills. Wipe the leather with a damp cloth before applying the spray and follow the instructions on the protector spray. Spray your shoes before wearing and on a regular basis thereafter.

What is the best way to take care of Suede and Nubuck shoes?

Suede can be cleaned with a clean soft brush (like a toothbrush), or you can buy special erasers (suede bars) to remove stains and dirt. Use a steam iron from 10-inches away to raise the nap. Also special brass-bristle brushes are available to raise the nap after cleaning. You may apply the same process for nubuck shoes. Never let water come in contact with suede and nubuck shoes.

How to carry shoes on a trip?

When travelling, use shoe bags; this will prevent the soiling from getting in touch with your clothing. If you turn a shoe bag inside out, you can use it as a shoe mitt.

GARMENT CARE

Paying some extra attention to how you wash your clothes will not only prolong their life, but also help minimize the environmental impact. The washing instructions on the label will give you advice on how to best care for your garment.

How should I wash cotton garments?

For best results, machine wash cotton items, ideally inside out, on a normal wash cycle. Tumble dry on low setting.

How to take care of leather garments?

The best way to keep leather clean is to simply use a damp cloth and rub on the stains.

Hang jackets on an even hanger, in a dry, well-ventilated closet, as often as possible to avoid the material becoming out of shape easily.

Leather jackets are more prone to water stains when they’re not properly treated. Use a conditioner on areas that get dry. Also, salt can stain leather instantly, therefore, do not let salt come in contact with the garment.

How should I wash Polyester garments?

Most polyester garments can be easily washed in luke warm water. Dry the garment on a low temperature and do not expose it to direct sunlight. Certain poly-blends need to be dry cleaned, so always check the tag.

What’s the process of washing denims and how frequently should I wash jeans?

Unwashed jeans may take a few months to break in, which means, ideally you should not be washing your jeans until that time. Why? Jeans really do conform to our bodies and as soon as you wash them, they lose their shape. Most jeans today, however, are treated (pre-washed to achieve a faded look) and don’t need to be broken in. Therefore, you can wash faded jeans more often.

You should always wash your jeans inside out and on a delicate wash cycle and remember, no matter how much efforts you make, an unwashed jeans will lose some of its colour during the first few washes.

How do I tumble dry a pair of jackets?

Take off removable details and do up Velcro and zip fastenings before washing. Place tennis balls in the tumble dryer when drying down garments to distribute the down evenly. The balls constantly hit the garment in the dryer and speed up the process.

SHIPPING

Can I ship my order to someone else?

Yes, orders can be shipped to a different address than the billing address. Before checkout, you’ll have the option to enter a new shipping address.

How long will it take for my order to arrive?

Orders are shipped on business days only (Monday-Friday, excluding National Holidays). Usually it takes 5-7 business days to deliver your order but the time may vary because of high demand and increased number of orders during festivals.

How do I know when my order has been dispatched?

When your order ships, you’ll receive an email & SMS confirmation with the tracking number(s) on your registered email ID & mobile no.

How do I track my order?

Log in to your account and select Order History. Click on the tracking number to view the delivery status of your order. You will also receive an email confirmation with your tracking information.

How do I track my order as a guest visitor?

Sorry! You need a merkmakshoes.com account to track your order – just use the Track Your Order link under my account section , enter your email address and order number (which you received in your email) to view the current status of the order.

If you still have questions about your order, please contact our Customer support team email [email protected].

Can I cancel the order placed online?

You may cancel your order by contacting our customer care team if the order has not been shipped. If you’ve used a Gift Card or eGift card to pay for your order, you may not receive credit back. Also, if you have used a Promo Code, that code will also stand as used. We apologize for any inconvenience this may cause. Occasionally we may have to cancel an order or product due to processing reasons. If so, you will be notified via email. You will not be charged for cancelled products.

Can I get a price adjustment for an item I purchased that is now on sale?

Unfortunately, we can’t process price adjustments at this time.

How can I return or exchange my order?

We want you to be as completely satisfied with your final purchase. If the product delivered is different from what you had ordered, you may return the product. But, it has to be unused and in the same condition as you received it with its original packaging along with original tags.

You may also exchange your product for a different one with the same value. We will accept your return within 14 days of date of delivery.

To initiate your FREE return please email our customer service team. Please include your Order Number, the Style or SKU number of the item(s), and Quantity being returned in your communication to our Team. Refunds will be issued to Merkmak Shoes Wallet or issued to the original payment method on request.

Damaged / Defective

It is highly unlikely that any product you have ordered from Merkmak Shoes website is not received in good condition. However, if you feel that the product is damaged or defective, return the product as it is. Products damaged while being used do not qualify for a refund or replacement. In case we are unable to replace the damaged / defective product, we will refund your amount.

EOSS T&C

Merchandise purchased during End-of-Season sale cannot be returned, exchanged or refunded for later

What are the delivery charges?

We offer free shipping for all our products.

Can I ship to international addresses?

Sorry! Currently we are shipping within India. But, on special request we deliver to the desired address outside India however, the applicable shipping charges based on the volumetric weight of the packet as per the courier partner & the applicable taxes will imply.

How is tax calculated?

MRP of a product is inclusive of all taxes. However when a product is purchased using an offer or discount then, applicable states taxes such as VAT or CST are calculated on the discounted price. The complete breakup is given in your invoice.

For online purchases during offer period or EOSS taxes are calculated at the rate of 5% on Footwear & Apparels and 12.5% on leather accessories.

PAYMENT

Which payment methods do you accept?

We accept almost all major credit and debit cards. You can also pay using Net Banking or Cash on Delivery or opt for EMI on select items.

How to apply promocode?

Please check that you entered the promo code exactly* as shown, without spaces and it is within the validity time frame.

After you’ve entered in the promo code, click “Apply.”

If it is valid, discounted price will be displayed in the payment summary.

If the problem continues, please check the terms and conditions or contact customer care.

*Note that certain products are excluded from most promotions.

*Codes are case sensitive.

YOUR ACCOUNT

How do I update my account and address?

If you already have an account, click the ‘Sign In’ tab located on the top of the screen, and enter your email address and password to login. Go to MY Profile and edit your details.

How to apply promocode?

Sign in to your account and click the ‘My Account’ tab located at the top of the screen. Once you’re in the ‘My Account’ section, you will be able to make any changes to your account.

I forgot my password. How do I reset it?

In the ‘Sign in” page, click on “Forgot my password”. A new window will appear wherein you need to enter your e-mail address. A temporary password will be sent to you along with instructions. Follow the instructions on the email to log in with this temporary password, and create a new one.