Contact
Merkmak

Get in Touch with Merkmak

Have a question about your order, our footwear, or the Merkmak brand? We’re here to help. Whether you need assistance or simply want to connect, we handle every inquiry with care, clarity, and respect for our customers.

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Footwear Inspired by Adventure & Craftsmanship

Footwear Inspired by Adventure & Craftsmanship

Footwear Inspired by Adventure & Craftsmanship

Footwear Inspired by Adventure & Craftsmanship

Footwear Inspired by Adventure & Craftsmanship

Footwear Inspired by Adventure & Craftsmanship

Footwear Inspired by Adventure & Craftsmanship

Footwear Inspired by Adventure & Craftsmanship

Footwear Inspired by Adventure & Craftsmanship

Footwear Inspired by Adventure & Craftsmanship

Footwear Inspired by Adventure & Craftsmanship

Footwear Inspired by Adventure & Craftsmanship

Footwear Inspired by Adventure & Craftsmanship

Footwear Inspired by Adventure & Craftsmanship

Footwear Inspired by Adventure & Craftsmanship

Footwear Inspired by Adventure & Craftsmanship

Contact Merkmak

Have Questions?
We’re Here to Help

Since its founding, Merkmak has been committed to quality craftsmanship and dependable footwear. We bring the same dedication to our customer support. Whether you’re seeking help with an order, product details, or general information, our team is ready to assist.

Great shoes should inspire confidence, and so should your experience with us.

Email Us

Email Support

Email Us Anytime

General inquiries or product questions: [email protected]
Response time: Usually within 24 hours

Customer Service Hours

Physical Mailing Address

Write to Us

Merkmak
728 S. Magnolia St.
Orlando, Florida
United States – 32806

Instant Support

Reach Us Quickly

Email or use our contact form for fast assistance. Include your order number.

Find Us With Ease

Visit Merkmak

If you wish to reach us by mail or connect with our headquarters, our Orlando address serves as the central point of our U.S. operations.

Our Headquarters:
Merkmak
728 S. Magnolia St.
Orlando, Florida
United States – 32806

How to Reach Us: We are easily reachable by local transport, and nearby parking facilities make visits convenient for guests arriving by car.

Our Team

Meet
Merkmak Family

Behind every Merkmak product is a dedicated team driven by craftsmanship, quality, and attention to detail. From concept to construction, each step reflects our commitment to making footwear that lasts.

From design to delivery, our teams work closely to ensure a seamless and reliable experience. Every pair of Merkmak shoes is backed by people who value trust, consistency, and enduring standards.

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Sarah Cole

Co-Founder & Customer Relations

Sarah leads brand vision and customer relationships, ensuring every touchpoint reflects Merkmak’s commitment to quality and trust.

Daniel Fischer

Head of Design & Product Development

Daniel oversees design, materials, and construction, ensuring each shoe meets Merkmak’s standards for comfort, durability, and timeless style.

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Reach Out to Merkmak

We’re here to help with orders, product details, or anything you may need. Fill out the form, and our team will be in touch soon.

Experience the Spirit of Merkmak

Footwear Defined by Craft and Purpose

Merkmak brings together traditional shoemaking techniques and modern innovation to create footwear designed for performance, comfort, and timeless style. Discover products crafted to support every step—whether in everyday life or on your next journey.

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Frequently Asked Questions

What sizes does Merkmak offer?

We offer a wide range of sizes to ensure a comfortable fit. Each product page includes a detailed size guide to help you select the perfect pair.

How long will it take to receive my order?

Orders are usually processed within 1–2 business days. Standard shipping typically takes 5–7 business days for U.S. deliveries. International shipping may vary depending on the destination.

Do you ship internationally?

Yes, Merkmak ships to select countries worldwide. Shipping rates and delivery times will be calculated at checkout.

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. Use it to monitor your package’s journey from our warehouse to your doorstep.

Can I change or cancel my order after placing it?

Orders can be modified or canceled within 24 hours of placement. Please contact our support team at [email protected] for assistance.

What is Merkmak’s return and exchange policy?

We accept returns and exchanges within 30 days of purchase for unworn items in original condition. Contact us for a return authorization and instructions.

How should I care for my Merkmak shoes?

We recommend cleaning your shoes with a soft brush or cloth and storing them in a cool, dry place. Avoid exposure to excessive moisture or heat to maintain their shape and quality.

How can I contact customer support?

You can reach our team via [email protected] or through our contact form on the website. Our support team is available Monday-Saturday, 9 AM – 6 PM.

All FAQs